Kakamega County Water and Sanitation Company (KACWASCO) management team appeared before Assembly Sectoral Committee on Environment, Water, Natural Resources and Climate Change on Monday to give a clarification on a number of concerns.
Among the issues raised were; excessive charges on customers, current pricing structures, revenue streams and measures undertaken by the company for sustainability, service delivery and preparedness of the company in addressing concerns by consumers.
In response, company’s Managing Director Eng. Michael Ogol attributed the Company’s tariff review to the high inflation rate in the country that necessitated an analysis of the current structure by Water Services Regulatory Board (WASREB),which did indexing and gazettment of the new tariffs for the Company.
Eng. Ogol alluded that billing of customers is based on services delivered with regards to commercial and domestic consumption.
He further explained that payments from customers are used to cater for reasonable costs of providing services, maintaining the infrastructure and meeting other specified tasks in the license.

The Company’s Principal Legal Officer Ms. Christabel Ashiono in her submissions took the Committee through measures meant to reduce costs of production on systematic and gradual replacement of old stuck water meters to ensure all customers have functional water meters.

Ashiono further added that continuous awareness creation through focused meetings, public barazas, road shows and water clinics to educate the general public on water and sanitation services provision as deliberate efforts have been put in place. Her sentiments were echoed by Commercial and Finance Manager CPA Eric Wabuyabo said that the Company is undertaking last mile connectivity projects towards the realization of water connectivity,which according to him, will result in economies of scale and reduce costs of operations.

Committee Vice-chairperson, Hon Sarah Watsula was however of the view that water supply changes and adjustment of structures was unfortunate and urged the Company management to move with speed in ensuring that county residents are not disadvantaged .

Hon. Watsula appealed to the county water company to ensure that by residents are supplied with this essential commodity reminding them (KACWASCO) that water plays a critical role to rapid social economic, energy and food production and a critical factor to climate change.
“Water is core to sustainable development and therefore we should enhance efforts to ensure water supply in the county is affordable and reliable with statutory requirements,” remarked Hon Watsula.
The committee will now retreat to compile a comprehensive report that will be adopted at the floor of the House.